Get Technical Help

Answers to Questions

Many common technical problems are addressed in a “frequently asked questions.” If you are unable to resolve your problem with guidance from these FAQ’s, please contact the LPLI staff at 1-877-LPLI-360 or lpli@wesleyseminary.edu. The staff is available Monday – Friday 8:30 a.m. to 4:30 p.m. Eastern Standard Time.

Basic System Requirements

A first step in resolving technical problems is to make sure the user’s computer has the basis system requirements to run the LPLI online. LPLI participants need a computer with internet access and an email account. The basic computer requirements necessary to run the LPLI online are generally present on computers with web access. However, if technical problems arise, you will want to make sure your system has the following characteristics.

Both Windows and Mac Computers will need:

  • 56K Modem (DSL or Cable high-speed connection recommended)
  • Adobe Reader (only needed to view LPLI report.) This can be downloaded at http://www.adobe.com

Windows users will need:

  • Intel Pentium™ processor
  • Microsoft Windows 98™, Windows XP™, or Windows Vista™
  • 256 MB of RAM
  • Microsoft Internet Explorer 6 or 7; Mozilla Firefox 2.x or later; or Netscape 7.x or later

Macintosh users will need:

  • PowerPC™ or Intel Core™ processor
  • Mac OS software version 8.6 or later
  • 256 MB of RAM
  • Safari 1.x, 2.x; Mozilla Firefox 2.x or later; or Netscape 7.x or later

Getting Around Spam Filters

The LPLI relies on email for notifications and reminders. Spam/email filters may interfere with the delivery of these notifications. If you do not receive an email from the Lewis Center within 48 hours of initiating the LPLI process, it is likely that the email has been filtered out. Please check your junk email folder. If it is in your junk folder, please designate the email as from a trusted source and activate your account by selecting the link in the email. If you need assistance in getting around spam filters, contact the LPLI staff. However, the Lewis Center is not responsible for missed emails due to spam/email filters.

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